Pacific Legal team helped a real estate company one of North America’s largest accommodation providers, with a tricky transaction involving a payment service provider. The problem started with our client’s subsidiary, which had money held by the provider—cash that tenants from all over the world had put in. The provider kept the money saying the account was too new. They asked for tax returns from a just-formed corporation and six months of bank statements from a company that had opened its account two months before even though no depositors had complained.
To fix this, we sent a legal notice and told the provider to stop what they were doing. Even after we did this, the provider gave back part of the money returning 60% of the funds to the people who first put it in.
Unhappy with the result, we took it up a notch. We got in touch with the provider’s higher-ups showing them our client’s and its subsidiary’s company profiles. We also used our know-how about the law, past court decisions, and legal reasoning to make a strong argument.
After more talks, the provider agreed to give the full amount to our client’s subsidiary. They used the chargeback option and might tap into backend insurance. We acted fast and smart making sure our client got all the money they were owed. This shows how good we are at handling payment issues, talking business, and using legal know-how.
